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Customer Solutions Advisor


Customer Solutions Advisor

Business Area: OPSL

Place of Work: Hemel Hempsted 

Contract Type: Permanent

Hours: 37.5

Osborne is one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. From rail to road, housing to healthcare, however large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it.

We provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. We value everyone as an individual and provide the opportunity to influence and change the way that we do things to ensure that we progress and evolve as a business.
The Opportunity
To answer telephone calls and e-mails from residents, in order to arrange appointments, and to assist with raising works orders and responding to queries to support with contract administration
What are we looking for?
We are looking for a customer focused individual who will be expected to support of the delivery of the Call Centre Housing Repair service in accordance with Osborne core values, operational procedures and Health & Safety requirements.
You will deliver an excellent service to our customers contacting us by telephone and other multi-media channels, by providing an efficient and accurate response on a variety of enquiries and service requests. The individual will need to be flexible in attitude and manner and to deal appropriately with a wide variety of people, issues and service situations.
This role will involve working in collaboration with other departments and senior management to ensure that services are joined up and aligned to the achievement of Osborne’s core values, aims and objectives.
Our Benefits
  • Competitive Salary and Company Car (dependent on position)
  • Company Pension
  • 25 Days Holiday
  • Gift Day off for your Birthday
  • Private Health Insurance (after qualifying period dependent on level)
  • Employee Assistance Programme
  • Life Assurance
  • Trade Discount Cards
If this sounds a lot like you and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.

Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2713
Please click on the following link for more information on this role: Job Specification

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