Service Delivery Manager


Service Delivery Manager

Business Area: OPSL

Place of Work: Hastings

Contract Type: Permanent

Hours: 40

Osborne is one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. From rail to road, housing to healthcare, however large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it. 

We provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. We value everyone as an individual and provide the opportunity to influence and change the way that we do things to ensure that we progress and evolve as a business. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our staff at all times.


The Opportunity

Working as part of our team who support our Optivo contract, we have an excellent opportunity for an experienced leader to join our Hastings team as a Service Delivery Manager.  This is a key role in ensuring the contract runs smoothly, efficiently and within budget in your allocated area.  You will directly manage a small team, who in turn manage the Operatives who are out and about carrying out repairs and upgrades in residents homes.  You will manage and develop processes to ensure these teams work effectively and ensure all works are deployed within the quickest possible time.     

What are we looking for?
We are keen to speak to candidates with previous experience within a similar role, who is confident to make decisions for the business.  You must also have an SMSTS card, be able to multi task and have excellent communication and IT skills.  You will be based in our Hastings office but must be flexible to travel in the East Sussex area when required. 
Our Benefits
  • Competitive Salary and Company Car (dependent on position)
  • Company Pension
  • 25 Days Holiday
  • Gift Day off for your Birthday
  • Private Health Insurance (after qualifying period dependent on level)
  • Employee Assistance Programme
  • Life Assurance
  • Trade Discount Cards
If this sounds a lot like you, and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.
Please note that we would also make reasonable adjustments where possible to ensure that our places of work are inclusive and allow us to support the creation of a diverse and engaged business.

Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.


If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2713
Please click on the following link for more information on this role: Job Specification

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