Customer Solutions Advisor
Business Area: OPSL
Place of Work: Hemel Hempstead
Contract Type: Permanent
Osborne is one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. From rail to road, housing to healthcare, however large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it.
We provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. We value everyone as an individual and provide the opportunity to influence and change the way that we do things to ensure that we progress and evolve as a business. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our staff at all times.
We have an excellent opportunity for an experienced customer service professional to join us as a Customer Solutions Advisor. You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration. You will be required to keep the system updated at all times to keep accurate records.
This role is based in our Hemel Hempstead office, supporting the Decorum Borough Council contract. You will be working 37.5 hours per week between the hours of 8am - 10pm Monday to Friday and occasional Saturday's between 8am - 4pm. Please note that the evening and Saturday shifts are covered on a rota basis and you will only be required to cover them every 6-7 weeks.
What are we looking for?
We are keen to speak to candidates who have previous telephone based customer service experience, ideally within the repairs or housing sector. You will have excellent communication skills, be naturally empathetic and have a real passion for providing the highest level of customer service at all times. You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.
- Competitive Salary and Company Car (dependent on position)
- Company Pension
- 25 Days Holiday
- Gift Day off for your Birthday
- Private Health Insurance (after qualifying period dependent on level)
- Employee Assistance Programme
- Life Assurance
- Trade Discount Cards
If this sounds a lot like you, and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.
Please note that we would also make reasonable adjustments where possible to ensure that our places of work are inclusive and allow us to support the creation of a diverse and engaged business.
Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2713