Quality Assurance and Improvement Manager


Quality Assurance and Improvement Manager

Business Area: Infrastructure

Place of Work: Waterloo - London

Contract Type: Permanent 

Osborne is one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. From rail to road, housing to healthcare, however large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it. 

We provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. We value everyone as an individual and provide the opportunity to influence and change the way that we do things to ensure that we progress and evolve as a business. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our staff at all times. 
Infrastructure, be part of our success
Infrastructure is not just about building practical solutions for our customers – it’s about enabling people, businesses and communities to become more connected. Our employees are an integral part of that process, whereby each individual helps to shape the future of Transport Infrastructure across the country. If you’re looking for an exciting opportunity to make a difference, then you have come to the right place, with over £1b of secured pipeline taking us up to pretty much the end of this decade. At a time of increased uncertainty greater security of employment as well as development opportunities are important.


The Opportunity

Due to growth within our Infrastructure sector, we are currently recruiting for a Quality Assurance and Improvement Manager to support our One Team Wessex Rail Framework. The role will work to support the Framework Director in embedding quality within the framework – building on a solid foundation to succeed - and supporting the framework team. The role will ensure that the right behaviours in terms of quality and improvement are promoted across the framework by exemplarity and that people are sufficiently trained with regards to quality management, as well as feedback and knowledge sharing encouraged to drive continuous improvement.

There will also be a requirement to report on performance, setting up the relevant Quality KPIs that help determine how we perform in terms of quality and identify areas for improvement. The role will be also supporting the activities of the Group Performance Improvement Manager and the Head of Business Performance. This will ensure that the role will get the right level of support and work in line with the Group / Business requirements and goals.

What are we looking for?

We are looking for someone who is passionate about the importance of quality and improvement, and the wider business benefits of a progressive approach. You will display collaborative behaviours at all times and be able to engage both internally and externally. You will be CQI accredited and be able to carry out a Lead Auditor role to  ISO9001 standards and have an understanding of rail operations having worked within a construction or civil engineering environment. You will also have good knowledge of lean concepts and quality standards. You will be great at organising both yourself and others to ensure we meet our contractual requirements and be able to influence with credibility whilst being able to work in a close team environment.

Our Benefits
  • Competitive Salary and Company Car (dependent on position)
  • Company Pension
  • 25 Days Holiday
  • Gift Day off for your Birthday
  • Private Health Insurance (after qualifying period dependent on level)
  • Employee Assistance Programme
  • Life Assurance
  • Trade Discount Cards
If this sounds a lot like you, and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.
Please note that we would also make reasonable adjustments where possible to ensure that our places of work are inclusive and allow us to support the creation of a diverse and engaged business.

Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.

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