Customer Solutions Supervisor


Customer Solutions Supervisor

Business Area: OPSL

Place of Work: Hemel Hempstead

Contract Type: Permanent

Hours: 37.5

Osborne is one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. From rail to road, housing to healthcare, however large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it. 

We provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. We value everyone as an individual and provide the opportunity to influence and change the way that we do things to ensure that we progress and evolve as a business. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our staff at all times.


The Opportunity

We are currently recruiting for an experienced Customer Solutions Supervisor to join us to support our contract with Dacorum Borough Council, based in our Hemel Hempstead office.  You will be responsible for supervising the day time and out of hours contact centre, who provide support to local residents of council owned properties.  You will provide direct line management to the team, maintaining a weekly rota to ensure there are sufficient staff members to cover all shifts.  You will also be responsible for producing regular reports and monitor monthly statistics to ensure your team is performing to the best of their ability. 

You will work a total of 37.5 hours per week between the hours of 8am - 10pm Monday to Friday with the occasional Saturday 8am - 4pm. 

What are we looking for?

We are keen to speak to candidates who have had previous experience in a similar managerial role within a customer service or call centre environment.  You will also have excellent knowledge of social housing and repairs and maintenance.  It is also vital that you have had experience producing regular reports and managing complaints efficiently.  You will have excellent communication skills and have the ability to motivate your team so that the best results are achieved at all times. 

Our Benefits
  • Competitive Salary and Company Car (dependent on position)
  • Company Pension
  • 25 Days Holiday
  • Gift Day off for your Birthday
  • Private Health Insurance (after qualifying period dependent on level)
  • Employee Assistance Programme
  • Life Assurance
  • Trade Discount Cards
If this sounds a lot like you, and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.
Please note that we would also make reasonable adjustments where possible to ensure that our places of work are inclusive and allow us to support the creation of a diverse and engaged business.

Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.


If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2713

Bookmark this page on

or email this job to a friend

Please rotate your device to Landscape (horizontal) mode in order to use this application.