Business Area: OPSL
Place of Work: Hemel Hempstead
Contract Type: Permanent
Osborne is one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. From rail to road, housing to healthcare, however large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it.
We provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. We value everyone as an individual and provide the opportunity to influence and change the way that we do things to ensure that we progress and evolve as a business. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our staff at all times.
We have an excellent opportunity to join our property services team as a Lead Planner/Scheduler, supporting our contract with Dacorum Borough Council. The purpose of this role is to manage the day-to-day planning of the Multi Trade Operatives diaries to ensure all jobs are adequately allocated, attended and jobs re-booked or closed off as necessary. The team are the first point of contact for residents and our client to log all repairs and aid in any queries whilst ensuring the highest level of customer service at all times. You will ensure that all appointments are kept and ensure we attain 100% compliancy.
This role will be based in our Hemel Hempstead office working Monday to Friday 8am - 5pm.
What are we looking for?
It is vital that you have previous customer service and planning or scheduling experience, preferably within the housing or repairs sector. You must also be highly IT literate and have the ability to multitask as this will be a busy yet rewarding role. You will have real passion for providing the highest level of customer service whilst being empathetic.
- Competitive Salary and Company Car (dependent on position)
- Company Pension
- 25 Days Holiday
- Gift Day off for your Birthday
- Private Health Insurance (after qualifying period dependent on level)
- Employee Assistance Programme
- Life Assurance
- Trade Discount Cards
If this sounds a lot like you, and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.
Please note that we would also make reasonable adjustments where possible to ensure that our places of work are inclusive and allow us to support the creation of a diverse and engaged business.
Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2713